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AI assistant for smarter texting
Engage customers faster, personalize messages, and build lasting relationships with Heymarket’s AI assistant for text messages.
Have personalized conversations faster with AI assistance
Building meaningful customer relationships doesn’t need to slow your team down. Heymarket’s AI assistant for text messages helps your team work efficiently without losing that personal touch customers love.
Deliver relevant replies
Provide contextual responses that make customers feel heard.
Save time and resources
Streamline tasks to maximize your team’s time.
Build trust
Keep your data secure and text compliantly.
Connect with more customers through translation
Eliminate language barriers and expand your audience using real-time AI-powered translation. Instantly translate text messages to and from English, French, Chinese, and Spanish.
Unlock key insights with conversation summaries
Instantly review past conversations with AI-generated summaries that save time and ensure accurate follow-ups.
Reply faster with suggested replies
Heymarket’s AI texting assistant analyzes customer messages, references your knowledge base, and drafts a reply—all your team has to do is double-check it and press send.
Analyze customer sentiment in seconds
Heymarket’s AI assistant for text messages instantly analyzes tone, word choice, and context to help you tailor your responses and deliver a better customer experience.
Perfect your texts with ease
Use AI-powered text refinement to ensure every message is clear, professional, and on-brand. Instantly adjust your texts’ level of formality and detail—and ensure they’re grammatically accurate.
Monitor AI usage with performance tracking
Track your team’s AI engagement through an intuitive dashboard to improve workflows or suggest training.
Examples of honing texts with an AI assistant
An AI assistant for text messages helps you craft the perfect response for any situation. Here are some ways to use Heymarket’s one-click refinements to deliver informative, accurate, and on-brand texts every time.
Formalize
Formalize casual replies
Turn informal texts into on-brand, professional messages that fit the conversation’s tone in a fraction of the time.
Yeah, we close at 4 tomorrow
That’s correct! We close at 4 p.m. tomorrow.
Expand it
Elaborate on quick answers
Answer the important part of inquiries directly and let AI fill in the rest to save time and scale customer service.
You’ll have to wait until our finance team looks at it.
I'm afraid you'll need to wait until our finance team has had the chance to review and address your request.
Shorten it
Make long texts more digestible
Avoid confusion and save customers time by summarizing policies, simplifying instructions, and condensing articles into concise messages.
To get the SnickSnack meals you want next week, please head to your online portal before tomorrow at noon, navigate to the little sidebar, and choose “Next Week’s Meals.” Review the meals carefully, then make your decision. To pay, all you’ll (...)
To get the meals you want next week, place your order through the online portal by tomorrow, noon.
Translate it
Translate incoming and outgoing messages
Translate your customers’ messages, create your reply, and translate your message back to their language before sending.
Bonjour, quelles sont vos heures d'ouverture?
Hello, what are your opening hours?
Summarize it
Summarize entire conversations
Turn customer conversations into concise summaries to solve customer problems quickly and accurately.
Chat summary ✦
Avg. response time1 hr
Last spoke with2d ago
During their chat, the customer noted that their delivery arrived with rotten fruit. The customer service rep refunded the item, then offered them a discount...
Enterprise-grade security
for your AI texting assistant
Trust is the foundation of every customer relationship. That’s why we’ve built our AI texting tools with industry-leading security measures, ensuring businesses can harness AI’s benefits without putting their data at risk.
Data isolation
We store and encrypt your data separately, ensuring no one can access it.
Privacy-first training
We don’t use private user data to train our model, protecting your confidential information.
Data siloing
No one can access your data without permission, so you can be confident it will remain private.
AI text messaging FAQs
Learn answers to common questions about texting with AI.
What is an AI assistant for text messages?
An AI assistant for text messages is a tool that helps businesses streamline messaging by interpreting, analyzing, generating, and refining texts. It can suggest replies, summarize conversations, translate messages, and improve text clarity, allowing teams to communicate more efficiently while maintaining a personal touch.
Can an AI assistant send texts?
AI assistants can draft, suggest, and edit messages, but someone needs to review and send them manually to ensure accuracy. However, businesses can automate responses using AI-powered tools, such as auto-replies and chatbot integrations, to handle common customer inquiries instantly.
How do I generate personalized texts with AI?
AI generates personalized texts by analyzing your knowledge base and other training documents you upload to formulate a reply. Businesses can add their knowledge base, including documentation, help articles, and product details, to the AI assistant’s training data to help inform its responses and provide more accurate and on-brand answers.
