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Intuitive and secure SMS business solutions
Heymarket’s text messaging app helps businesses securely send messages across the customer lifecycle. Explore how our solutions can help your business improve response times and grow revenue.
Get up and running fast
Heymarket helps all types of businesses text-enable their existing numbers or get a new one. See the benefits of a business texting app in hours, not days.
Reduce manual work with AI agents
Our specialized agents work alongside your team in your shared inbox to speed up response times, schedule meetings,
and enrich data to reduce manual work.
Q&A Agent
Answers FAQs instantly from your approved knowledge base. Works across all your messaging channels and gets smarter every day.
- Handles 200+ questions/day
- Leverages your knowledge base
- Cites every source
Scheduling Agent
Books, reschedules, and cancels appointments via text. Detects intent, presents available slots, and sends confirmations automatically.
- Books across any channel
- Handles cancellations & reschedules
- Sends calendar confirmations
Lead Enrichment Agent
Extracts and enriches lead data from every conversation — name, company, intent, budget, timeline — and syncs it to your CRM.
- Auto-fills CRM fields
- Detects intent and extracts data
- Tags and scores leads
Improve communication across the customer lifecycle
Increase response rates
More than half of consumers prefer contacting support through texting. Give personalized SMS customer service and 4x your response rate.
Expedite sales
Quickly qualify and convert leads at a 12% higher rate than other channels. Reply immediately and send personalized follow-ups with SMS sales.
Convert visitors into repeat buyers
Sending personalized text campaigns drives revenue for 96% of marketers. Create targeted lists and nurture leads across channels with SMS marketing.
Streamline scheduling
Employees read 5x more of their texts than emails. Reach them quickly to make scheduling changes and improve operations.
Hire top talent faster
It only takes four minutes for recruiters to screen candidates via text. Coordinate interviews and complete offers quickly with text recruiting.
SMS solutions to reach your business goals
Heymarket’s business text app offers a wide range of tools to help you create personalized conversations.
AI-assisted messaging
Heymarket’s AI texting solution helps your team spend more time on what they do best: building strong customer relationships. Generate and perfect your texts, automate tasks, and keep your data secure.
Group messaging
Text with multiple contacts in a single conversation. Group text messaging helps you break down communication silos and ensure every contact stays up-to-date with important information.
Automated texting
Streamline every aspect of your texting with automations that trigger based on keywords, messaging channel, time of day, and more. Create auto-replies for FAQs and after business hours.
Mass texting
Send personalized mass texting campaigns to engage and nurture leads into loyal customers. Build segmented lists, speak to every customer with custom fields, and track performance with campaign reports.
HIPAA-compliant texting
Securely send administrative texts like reminders, updates, and portal notifications. Build patient trust with HIPAA-compliant texting and SOC 2 Type 2 tools that protect your data.
Text reminders
Keep customers updated about appointments, events, or details by sending personalized text reminders. Ensure customers don’t forget about important payments or paperwork.
Grow your team’s capacity with business SMS
50% appointment book rate through text
“We love Heymarket. It’s great having a separate inbox for customer conversations. It’s easy to keep clear. And bookings have increased!”
Read the story
60% response rate achieved
“Heymarket’s Salesforce SMS integration makes messaging leads and customers a smooth experience for our agents.”
Read the story
20% response rate increase
“Heymarket has empowered our trainers to build an ongoing relationship with campers, dramatically increasing attendance and retention.”
Powerful company texting features
Heymarket combines all of the best business texting solutions into one robust platform built to help you communicate at scale.
Shared inboxShared inbox
Manage customer conversations in a shared inbox so any team member can read, reply, or assign messages. Find previous customer conversations easily.
Private comments for teamsPrivate comments for teams
Make the right decisions faster by collaborating with team members using private comments and in-line discussion threads while actively communicating with contacts.
Lists & campaignsLists & campaigns
Reach groups of contacts at once, schedule texts, and run drip campaigns. Leverage SMS templates and custom fields to personalize each text.
PerformancePerformance
Learn from your business SMS campaigns and users’ behavior. Use Heymarket’s reports to track usage, gain insights, and manage your team’s productivity.
CSAT surveysCSAT surveys
Launch surveys directly from your existing customer support or service conversations. Quickly collect customer satisfaction (CSAT) feedback, and customize your questions.
AI-driven insightsAI-driven insights
Harness the power of machine learning to track what topics make your contacts happy. Report on messaging sentiment to drive your strategy.
Administrative controlsAdministrative controls
Enterprise-grade administration for user roles, permissions, custom fields, and billing. Configure each shared inbox to fit different teams or use cases.
AutomationsAutomations
Trigger text message workflows based on keywords, timing, or message sentiment. Automatically reply, assign chats, or enroll contacts in a campaign.
Shared inbox
Manage customer conversations in a shared inbox so any team member can read, reply, or assign messages. Find previous customer conversations easily.Private comments for teams
Make the right decisions faster by collaborating with team members using private comments and in-line discussion threads while actively communicating with contacts.Lists & campaigns
Reach groups of contacts at once, schedule texts, and run drip campaigns. Leverage SMS templates and custom fields to personalize each text.Performance
Learn from your business SMS campaigns and users’ behavior. Use Heymarket’s reports to track usage, gain insights, and manage your team’s productivity.CSAT surveys
Launch surveys directly from your existing customer support or service conversations. Quickly collect customer satisfaction (CSAT) feedback, and customize your questions.AI-driven insights
Harness the power of machine learning to track what topics make your contacts happy. Report on messaging sentiment to drive your strategy.Administrative controls
Enterprise-grade administration for user roles, permissions, custom fields, and billing. Configure each shared inbox to fit different teams or use cases.
