Dispatch texting and email powered by AI

Increase customer response rates and save operational hours with secure logistics messaging from Heymarke—now with dispatch AI agents that take the manual coordination off your team.

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An illustration of a Heymarket conversation showing a dispatch convo with an AI agent.

Trusted by leading companies

The most reliable
dispatch communication platform

Reliable data syncs

Connect your CRM in minutes, not months. Heymarket’s native integrations guarantee accurate data synchronization without engineering debt.

Respond faster with AI agents

From automatically answering delivery FAQs to resolving customer queries, AI agents take repetitive tasks off your team’s plate to improve customer engagement.

Save operational hours

Eliminate manual data entry and expedite shift scheduling, driver updates, and billing cycles with powerful automations.

Deploy reliable CRM integrations without custom development

Avoid long implementation timelines and missed messages. Heymarket offers deep, native integrations with tools like Salesforce and HubSpot, ensuring reliable, real-time data synchronization. Enjoy zero task-sync lags and perfectly accurate customer records without needing custom code or manual reconciliation.

Illustration of a chat interface where a customer asks about shipment arrival times in Denver, and an AI agent responds that a truck is scheduled to arrive at 6 a.m.

Communicate faster with AI agents

Automatically answer delivery questions, handle last-mile changes, and resolve customer queries instantly. Our AI agents can be trained on your knowledge base to provide hyper-personalized replies, significantly improving the end-customer experience and response rates while taking the administrative load off your dispatch team.

Save operational hours with dispatch automation

Reduce manual data entry and eliminate manual coordination efforts. Automate shipment updates, trigger real-time shift reminders for drivers, and deploy personalized mass texts. Keep your entire supply chain informed, accelerating overall logistics cycles and ensuring smooth operations.

Automatic shift reminder triggered by shift start time custom field

Centralize communications in shared inboxes

View, manage, and track all your dispatch communications across SMS, email, webchat, and more in one centralized platform. Say goodbye to data-access delays and connect your central office, field staff, and customers seamlessly to maintain clear communication records.

60%

response rate achieved

“Heymarket’s Salesforce SMS integration makes messaging leads and customers a smooth experience for our agents.”

Streamline logistics with AI

Reach more people with translation

Empower your team to help more people in more languages.

Give immediate answers

Use AI agents to answer questions trained on your knowledge base, and route to your team when needed.

Get the full context

AI summaries help you get up to speed on conversations in less time.

Try our AI features

Provide real-time delivery updates

Give real-time shipment updates that trigger automatically when an order status changes. Dynamically insert tracking links so customers can follow their orders, reducing missed deliveries and boosting satisfaction. Keep your customers in the loop without adding manual tasks to your workflow.

Illustration of a dispatcher texting a driver regarding a road closure

Coordinate drivers and field staff instantly

Keep drivers informed with instant traffic updates, weather warnings, and shift schedules. Two-way text messaging helps in-office teams make informed adjustments in real-time based on replies, pictures, or videos from the field, eliminating miscommunication.

Improve last-mile customer coordination

Enhance the end-customer delivery experience by connecting directly with customers to streamline pickups and drop-offs. Allow them to securely make changes to their delivery or update dispatch on their availability with quick, frictionless SMS messages.

Illustration of customer texting dispatch to leave a package at the back door

Refine and translate messages with AI

Empower your logistics team to assist more people by instantly translating texts into multiple languages. Refine, shorten, or formalize messages with a single click to ensure fast, professional dispatch communications under pressure.

Best practices for crafting effective dispatch notifications

Use these strategies for compliant, engaging communication.

Capture opt-in

Only message drivers, vendors, or customers who have given written permission. Heymarket’s compliance center helps you easily manage double opt-ins and custom opt-out language for TCPA compliance before sending dispatch alerts.

Keep messages concise and relevant

Ensure timely delivery by keeping critical traffic alerts and ETA updates under 160 characters. Send automated updates precisely when order statuses change so your recipients get the exact information they need.

Include clear CTAs

Whether recruiting new drivers, sending billing reminders, or requesting post-delivery CSAT surveys, give contacts clear instructions. Encourage them to reply to confirm a shift or click a tracking link to improve response rates.

Omnichannel text messaging and email for logistics & dispatch

Enhance the end-customer delivery experience, save operational hours, eliminate custom integration debt, and keep your drivers connected with secure, reliable dispatch communication.

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Dispatch SMS and email FAQs

Have more questions about email and text dispatching apps? Check out our answers below.

How will SMS dispatch software help?

It speeds up operations by using automatic text messages to answer FAQs, send CSAT surveys, and coordinate drivers. Features like AI agents and automations reduce manual data entry, saving your team operational hours.

Do I need custom development to integrate my CRM?

No. Unlike other platforms that create engineering debt and prolonged timelines, Heymarket provides native integrations for Salesforce, HubSpot, Zapier, and other tools that don’t require custom code. This ensures reliable data syncs and eliminates manual reconciliation.

Can I text or email any team member or customer?

No. You may only contact recipients who have given their written permission for you to text them, even if they are your employees. We recommend texting external parties, warehouse staff, and delivery drivers—just make sure they have opted in first.

Why should I use texts for dispatch?

SMS for freight logistics is a cost-effective and fast way to connect with in-field staff and on-the-go customers. It helps you increase customer response rates and streamline deliveries internally and externally by speeding up communication.

Dispatch SMS and email examples

Dispatch text messages and email level up both internal and customer-facing communications so you can streamline your logistics operations and deliver consistent, reliable, and on-time customer experiences from order confirmation to follow-up surveys.

Here’s how you can use text messaging and email for transport communication:

Urgent alerts

Keep drivers informed with instant traffic updates, weather warnings, and road closures that prevent delays. Let field staff reply with texts, pictures, and videos via two-way text messaging that helps in-office teams make informed adjustments in real-time.

Hi Joe, looks like they closed I-90 for the storm. Can you re-route to I-5 for today’s deliveries?

Shift scheduling

Send shift reminders to scheduled drivers and notify available drivers of last-minute openings with broadcast texts to custom lists, then follow up individually to confirm details or process shift changes. Maintain a clear record of shift changes to ensure accountability and prevent miscommunication.

Scheduler
Hello team! This week Joe and Keeley will work the Goose Egg Country Club weddings (Friday and Saturday 3-11pm). Emma and DeShawn will work the Civic Center Mother’s Day brunch(Sunday 9am-2pm).

Emma
Bob, would it be ok if Keeley and I switch? She’s ok with it.

Scheduler
Sure.

Delivery updates

Provide real-time shipment updates that trigger automatically when an order status changes. Dynamically insert tracking links so customers can follow their orders to reduce missed deliveries and boost satisfaction.

Thanks for placing an order with Shoe2! We’ll let you know when it ships. 👟 Text STOP to unsubscribe.

Hi! Order #9173847 has shipped. Track it here >> www.shoe2.com/tracking 👟 Text STOP to unsubscribe.

Good news! Shoe2 Order #9173847 is out for delivery. 👟 Text STOP to unsubscribe.

Your Shoe2 order was just delivered. Reply HELP for help. 👟 Text STOP to unsubscribe.

Customer coordination

Improve last-mile delivery by connecting directly with customers to streamline pickups and drop-offs or allow them to make changes to their delivery with quick SMS messages.

Customer
Hi sorry, we had a family emergency and won’t be home until 4.

Dispatch
That’s terrible! I’m so sorry. Would you like our team to come out and get started or come another day?

Customer
It’d be great if they could get started, actually! I’ll catch up with them when I get there.

Dispatch
I’ll let the team know!

Survey and review requests

Increase response rates for feedback collection by sending automated post-delivery SMS surveys that help you improve your operations or recognize drivers that go above and beyond.

Thanks for making a payment to invoice #18374! Do you have time to fill out a 2-question survey? Text SURVEY to start! Text STOP to unsubscribe.

Recruitment and onboarding for new drivers

Speed up hiring by texting candidates when there’s a new opening, scheduling interview reminders, and automating status updates with SMS for recruitment. Streamline onboarding with training links, orientation schedules, and fast replies to questions to reduce the learning curve.

Recruiter
Hi Josh, we just had a driver position open up. If you’re still interested, how does a Zoom interview Wednesday at 3 PM sound?

Candidate
That’s perfect! Looking forward to it.

Recruiter
Great! I’ll send a reminder Wednesday morning just in case. In the meantime, can you complete this pre-interview form? It’ll help streamline the interview process. trucking.com/interviewform

Recruiter (AUTOMATED)
Thanks for completing the pre-interview form! Feel free to reply here with any questions