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Convert more with omnichannel retail messaging
Accelerate response times, drive leads, and increase customer lifetime value with secure retail text messaging and email. Our retail AI agents automatically answer customer questions and turn inquiries into sales.
Trusted by leading retail and e-commerce brands
The most reliable retail communication platform
Reliable data syncs,
zero custom dev
Heymarket’s native integrations guarantee accurate data synchronization so you never lose a lead or miss a message.
Accelerate responses
with AI agents
Take repetitive tasks off your team’s plate, improving response times and conversion rates.
Fast onboarding and
transparent pricing
Launch your messaging and email campaigns in days with clear, predictable pricing.
Centralize your texts and emails
Empower your store associates to maintain one-to-one connections with high-value customers. Use a unified shared inbox to track conversations across SMS, email, and popular messaging channels, ensuring your team has the full context to make personalized product recommendations.
Seamlessly sync Shopify and CRMs
We know that a missed customer record takes time and sales from your team. Heymarket offers deep, native integrations with tools like Shopify, Salesforce, and HubSpot. Ensure reliable, real-time data synchronization to perfectly target your shoppers based on their latest order history and preferences.
Convert leads and increase response times with AI agents
Automatically answer common product questions, handle order tracking inquiries, and resolve customer service queries instantly. Our AI agents for retail can be trained on your store’s knowledge base to provide hyper-personalized, accurate replies. This dramatically accelerates response times, improving the shopping experience and freeing your associates to focus on high-value clienteling.
Maximize customer lifetime value with campaigns
Nurture buyers into loyal, repeat customers. Segment your audience using custom fields from your synced CRM. Use targeted text and email campaigns to send highly targeted VIP drops, personalized promotions, and post-purchase follow-ups.
60%
response rate achieved
“Heymarket’s Salesforce SMS integration makes messaging leads and customers a smooth experience for our agents.”
— Archana Shivabhat, Developer, U-Haul
Streamline operations with retail AI agents
Reach more shoppers
with translation
Help more people in more places discover your products by instantly translating messages.
Give immediate answers
Use AI agents to answer questions trained on your knowledge base, and smoothly route to your human associates when needed.
Get the full context
AI summaries help your retail associates get up to speed on customer conversations in less time.
Automate engagement and recover carts
Engage contacts with targeted SMS and email drip campaigns to nurture buyers. Trigger personalized messages based on customer actions—like an abandoned cart or a recent purchase—to easily recover sales and convert leads without manual effort.
Improve the post-purchase experience
Keep customers in the loop with automated order updates, tracking links, and delivery confirmations. A proactive post-purchase flow reduces inbound support tickets and builds the trust required to increase customer lifetime value.
Create a personalized, branded experience
Use one-to-many texting and emails to reach all of your customers. Segment contacts into target lists and reach them quickly with broadcasts. Personalize every message with custom fields. Create reusable text and email templates to send branded messages on a moment’s notice. Use campaig reports to measure engagement, clicks, unsubscribes, and more.
Best practices for crafting effective retail notifications
Use these strategies for compliant, engaging communication.
Capture opt-in
Only message shoppers who have given explicit, written permission. Heymarket’s compliance tools help you easily manage double opt-ins and custom opt-out language for TCPA compliance.
Personalize your messages
Use custom fields to insert names and past purchase details. Target your messages to specific segments so your audience receives highly relevant content that builds better relationships.
Include clear CTAs
Give contacts clear instructions to improve click-through and conversion rates. Encourage interaction through conversational messaging, whether it’s replying to a poll, using a discount code, or leaving a review.
Text messaging and email for retail
and e-commerce
Accelerate customer response times, eliminate custom integration debt, and convert more leads with secure, reliable retail communication.
Book a demoRetail SMS and email examples
Retail text messages and emails help you streamline both marketing and customer support, allowing you to deliver a consistent, engaging shopping experience from discovery to post-purchase.
Product Drops and VIP Campaigns
Reward your best customers and drive immediate revenue by giving them first access to new inventory.
Hi Jess, our new summer collection just dropped! As a VIP, you get early access to shop the styles before anyone else: Reply STOP to opt out.
Order and Shipping Updates
Send shift reminders to scheduled drivers and notify available drivers of last-minute openings with broadcast texts to custom lists, then follow up individually to confirm details or process shift changes. Maintain a clear record of shift changes to ensure accountability and prevent miscommunication.
Subject: Shipping Confirmation for Order #9173847
Thanks for your order! Order #9173847 has shipped. Track your package here:
Thanks for your order! Order #9173847 has shipped. Track your package here:
Answer repetitive intake and policy questions faster
Medical offices field the same eligibility and referral questions hundreds of times a week. Agents step in immediately so staff members can stay focused on patients who need them in person.
Customer
Are you open on Memorial Day?
Are you open on Memorial Day?
AI agent
Yes! We are open from 10 AM to 6 PM on Memorial Day. Let us know if we can set aside any items for you to try on!
Yes! We are open from 10 AM to 6 PM on Memorial Day. Let us know if we can set aside any items for you to try on!
Review Requests
Increase customer lifetime value and social proof by sending automated post-delivery texts asking for feedback.
Hope you are loving your new sneakers, Alex! Do you have a minute to leave a quick review? It helps us out a lot: Text STOP to unsubscribe.
More resources
4 Ways Business SMS Can Improve Retail Customer Loyalty
Winning customer loyalty is a priority for most businesses in the retail industry. After all, 65% of a ...
Read the story10 Big Brands That Use Business Text Messaging
Business text messaging’s efficiency and popularity have been proven through studies and statistics time and time again. For ...
Read the storyAutomated text messaging with Heymarket
Consumers are communicating through more channels than ever, and they expect you to engage them on each one. ...
Read the story
